A hassle-free experience – My Recent Car Service at a Local Garage

We are so grateful for the feedback we receive both on testimonials and our google reviews. This was some feedback received recently at Crescent Motoring Services and A hassle-free experience they had experienced.

“I wanted to share my recent experience getting my car serviced at a local garage, and I must say, it was an absolute breeze from start to finish. I’ve always been a bit apprehensive about taking my car in for service, worrying about hidden costs, unnecessary repairs, and the overall inconvenience. But this time around, I decided to give my local garage a shot, and I couldn’t be happier with the outcome.

Personalised Customer Service

From the moment I walked into the garage, I was greeted with a friendly smile and a warm welcome from Jenny. The staff seemed genuinely interested in helping me and addressing my car’s needs. It was a stark contrast to the impersonal experiences I’ve had at other garages.

Clear Communication

One of my biggest fears was not understanding the technical jargon or feeling overwhelmed by the explanations. However, the mechanics (I think his name was Joe) at the local garage took the time to explain everything in plain language. They showed me the areas of concern in my car and walked me through the repair process step by step. This transparency not only put my mind at ease but also helped me make informed decisions about the repairs.

Attention to Detail

I was pleasantly surprised by the attention to detail the garage exhibited. They not only fixed the issues I had mentioned but also did a thorough check of other components. They even highlighted a minor problem that, if left unattended, could have escalated into a major repair down the line. I truly appreciated their dedication to ensuring my car’s overall health and longevity.

Timely Turnaround

One of the biggest advantages of choosing a local garage was the quick turnaround time. They understood the importance of having a functioning vehicle and made sure the service was completed within the promised timeframe. This minimised the inconvenience of being without a car for an extended period. They also offered me a courtesy car which was great. Talk about going above and beyond.

Fair Pricing

Probably the most pleasant surprise of all was the pricing. I had expected a hefty bill, but to my surprise, the cost of the service was reasonable and well within my budget. There were no hidden fees or unexpected charges, and they even offered me some cost-effective alternatives for certain repairs.

Community Support

Opting for a local garage also gave me a sense of supporting the community. These are local businesses that rely on word-of-mouth referrals and repeat customers, so they genuinely care about their reputation and the satisfaction of their clients.

All in all, my experience getting my car serviced at a local garage was a revelation. It shattered my preconceived notions about car service and left me with a positive impression.  This will undoubtedly make me a repeat customer. If you’re on the fence about where to take your car for service, I highly recommend giving Crescent Motoring Services a chance. They won’t let you down. I see from their website that they are a ‘family run business’. You can tell, they care, as their logo says. I will certainly be completing a google review and also opting to vote for them in the ‘Garage Star Awards’ as requested.

Customer service goes a long way. Thanks Crescent Motoring Services. You went above and beyond.”

So, if you are looking for a garage in Burton on Trent and a ‘hassle-free experience’ please come and visit us at Crescent Motors!